FAQ’s

Why Anna's
  • We match housekeepers and clients.
  • Your valuables are protected against the remote possibility of theft. (65% of our clients are not at home, as both spouses work.) Our Theft Protection Plan pays up to $1,000 upon conviction for each incident. The housekeepers, as independent contractors, are responsible for any property damage.
  • The housekeepers are experienced, efficient, and provide their own transportation and lunch. We thoroughly check all housekeepers’ references, and do a Florida Department of Law Enforcement criminal background check.
  • Your housekeeper works from your (not their) priority list. They use your house cleaning supplies and equipment. We do have housekeepers who can bring their own supplies, if interested – ask us.
  • We automatically send a substitute housekeeper if your assigned person is ill or has personal business.
How Does It Work?

The vast majority of our clients need service weekly or bi-weekly. But housekeepers are available on an occasional basis also. Our most satisfied clients have found that the quality of housekeeper is more important than the day of the week the service is performed.

The next day after your service, you will receive a follow-up to see how the housekeeper(s) did and to make sure you were pleased with the service. If so, she/he becomes your regular housekeeper for as long as she/he is with the Agency. Anna’s guarantees the service and not the person. If for any reason you are not satisfied, we will send another who better suits your needs for the next service.

We have a guaranteed substitute policy. If there’s ever a date the housekeeper can’t keep we’ll call you and send out a substitute either the same day or a day close to it. By the same token if there’s ever a date that you can’t keep, we have a (2) business day notice of reschedule. That gives Anna’s a chance to find your housekeeper another job so she/he won’t have a loss of income.

For your convenience, you have the choice of paying by Check, Money Order, PayPal, Visa or Mastercard. A check or money order can be left on the day of service. Visa or Mastercards will be charged in advance and PayPal can be charged online on the day of service.

Do I need Regular Service?

Many of our regular clients have little time for themselves, so they often schedule weekly or bi-weekly service, regardless of the size of their home. We do, however, offer everything from occasional services (whenever you need someone to tidy up) to full-time housekeepers (40 hours or more per week). It’s entirely up to you to decide how often to schedule our services based on your needs and budget.

Will I get the same Housekeeper each time?

If you use our service bi-weekly or more, it is our goal to send you the same housekeeper each time. There may be occasions that require us to send an alternate, such as a personal day or vacation, but you will be notified by our office when a substitute will be used. Please note that turnover does happen, but many of our most satisfied clients have found that it’s much more important to find the right housekeeper instead of focusing on a specific day for services. We always recommend requesting a “senior housekeeper” vs. a “Friday.”

How can I get the Most for my Money?

Use a priority list! Every client’s needs are different. We have found that 10 minutes of effort preparing a standard list (make several copies of this) saves time and disappointments later on. We want the housekeepers to clean what you want. Making a list gives your housekeeper a job description of your personal needs and priorities. If these change over time, simply update the list or leave a short note indicating your new priorities.

Are there any Limitations?

Not really. You make the list! The housekeepers will do anything that they are physically capable of doing within the time that you have scheduled. The few exceptions to this rule include: professional servicing of hardwood floors, carpet cleaning/shampooing, and child care. We also request that you refrain from asking your housekeeper to climb ladders or move heavy objects. Since some housekeepers are better than others at certain projects and events, we do our best to match you with the one who will best suit your current needs. If things change, simply contact our office.

Who provides the supplies and equipment?

The homeowner typically provides the supplies and equipment. This helps reduce costs and ensure your home’s particular needs are met. If you need the housekeeper to provide supplies and/or equipment, please let us know and we will work it out.

Who do I call if I need to postpone or reschedule my service?

Please contact our office at least two (2) business days prior to your scheduled service. For most housekeepers, this is their only source of income. Please be considerate of your housekeeper. Without the required two (2) business day notice from you we cannot reschedule them with another client. If you are unable to give the required notice there will be a service charge.

What should I do if there is a problem with my service?

Although we do our best to match you with the right housekeeper the first time, no two clients are the same. Should you encounter a problem with your service, please reach out to us immediately. There is always someone (not an answering machine!) available during regular office hours, Monday through Friday to assist you. We will also follow up anytime there is a new housekeeper in your home. Please help us maintain our status as a good referral agency by letting us know if you encounter a problem with your service. Quality customer service is our #1 priority and all services are guaranteed.

Am I protected?

Yes! Our theft protection policy protects you up to $1,000 upon conviction. Criminal background and reference checks are conducted on all housekeepers prior to placement. If there are any problems, please notify our office immediately. As independent contractors, housekeepers are responsible for damage due to their actions.

Are my pets safe?

Yes! As a friendly reminder, please ensure all pets are secured so they, and your housekeeper, are safe and do not run away. The housekeeper will use the utmost care in protecting your pet’s safety while in your home. The housekeeper and our agency, however, are not responsible for unsecured pets. It is also important that you disclose prior to service the number and type of pets you have, as some housekeepers may be allergic or fearful. This will allow us to make the best client to housekeeper match.

How do I pay for service?

For your convenience, you have the choice of paying by Check, Money Order, PayPal, Visa or Mastercard. A check or money order can be left on the day of service. Visa or Mastercards will be charged in advance and PayPal can be charged online on the day of service.

What about taxes?

Anna’s is not the employer of the domestic worker referred to you. If you spend more than $1,000 per quarter for individuals performing domestic services, the domestic worker may be considered your employee or may be an independent contractor, depending on the relationship you have with him/her. If you direct and control the manner and means by which the domestic worker performs his/her work, you may have employer responsibilities under state and federal law, including employment taxes and workers’ compensation. For additional information, please call our office, or contact your local employment development department and the Internal Revenue Service (IRS).

Have additional questions that were not provided here? Feel free to contact the local office nearest you.

Request A Quote

Corporate Office
1009 N. Pine Hills Rd
Orlando, FL 32808

Main Phone: (407) 447-4663
Fax: (866) 301-5331
Email: annas@annashousekeeping.com
Estimates: estimates@annashousekeeping.com

Phone (By Area):
Boca Raton/West Palm Beach Area:
561-965-7070
Brevard County: 321-635-8455
Fort Lauderdale Area/Miami: 954-735-5330
Jacksonville/St Augustine: 904-636-5755
Orlando Metro Area: 407-447-4663
Tampa Bay Area: 813-985-1150
Volusia County: 386-774-2662

Follow Us!

Anna's Housekeeping Personnel Service Inc., House Cleaning, Orlando, FL

“But seek ye first the kingdom of God and his righteousness, and all these things shall be added unto you.” - Matthew 6:33